MSDI LTD.

Terms & Conditions

Last Updated: 24/02/2026

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website https://msdi-dental.com/(the “Website”) and all related services, products, and content provided by MSDI Medical Systems and Devices International Ltd. (“MSDI”, “we”, “our”, or “us”), a dental implant manufacturing company registered and headquartered in Israel.

Company Details:
MSDI Medical Systems and Devices International Ltd.
Address: Derech Haifa 37, Kiryat Ata, Israel
Email: marketing@msdi-ltd.com
Phone: +972528460950

By using this Website, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

2. Definitions

• “Website” refers to https://msdi-dental.com/ and all its subdomains and pages.
• “Products” refers to dental implant systems, components, surgical kits, and related items manufactured or distributed by MSDI.
• “User,” “you,” “your” refers to any individual or entity accessing the Website or using our services.
• “Professional User” refers to licensed dental professionals, clinics, and authorized distributors who purchase or use our Products.
• “Content” refers to all text, images, videos, documents, product information, and other materials available on the Website.

3. Eligibility & Professional Use

Our Products are medical devices intended exclusively for use by qualified dental professionals. By accessing product-specific areas of the Website or placing orders, you represent and warrant that:

• You are at least 18 years of age.
• You are a licensed dental professional, an authorized dental clinic, or an authorized distributor, or you are acting on behalf of one.
• You have the appropriate qualifications, training, and licensure required in your jurisdiction to use dental implant products.
• You will use our Products in compliance with all applicable laws, regulations, and professional standards.

MSDI reserves the right to request proof of professional licensure or authorization before processing orders or granting access to restricted content.

4. Use of the Website

4.1 Permitted Use

You may use the Website for lawful purposes, including browsing product information, submitting inquiries, placing orders, and accessing educational content. You agree not to:

• Use the Website in any manner that could damage, disable, overburden, or impair it.
• Attempt to gain unauthorized access to any part of the Website, other accounts, computer systems, or networks.
• Use any automated means (bots, scrapers, spiders) to access or collect data from the Website without our prior written consent.
• Upload or transmit viruses, malware, or any harmful code.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Website to distribute spam, unsolicited messages, or promotional material.
• Reproduce, duplicate, copy, sell, or exploit any portion of the Website for commercial purposes without our express written permission.

4.2 Account Registration

Certain features of the Website may require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information.
• Maintain and update your information to keep it accurate.
• Keep your login credentials confidential and not share them with third parties.
• Notify us immediately of any unauthorized use of your account.

You are responsible for all activities that occur under your account. MSDI reserves the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

5. Products & Medical Device Disclaimer

5.1 Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, and pricing on the Website are accurate. However, we do not warrant that all product information is complete, current, or error-free. Product specifications may be updated from time to time without prior notice.

5.2 Medical Device Disclaimer

MSDI Products are Class II/III medical devices regulated by applicable authorities including the Israeli Ministry of Health, the U.S. Food and Drug Administration (FDA), and European regulatory bodies under the EU Medical Device Regulation (MDR 2017/745).

• Products must only be used by qualified dental professionals with appropriate training.
• All Products must be used in accordance with their official Instructions for Use (IFU), available through our eIFU portal.
• Nothing on this Website constitutes medical advice, diagnosis, or treatment recommendations.
• Clinical outcomes depend on multiple factors including patient health, surgical technique, and aftercare. MSDI does not guarantee specific clinical outcomes.
• Dental professionals are responsible for assessing the suitability of any MSDI product for their specific patients and clinical situations.

5.3 Regulatory Compliance

MSDI Products are manufactured under ISO 13485 quality management standards. Products carry CE marking for the European market and are cleared for markets where applicable regulatory approvals have been obtained. It is the responsibility of the Professional User or distributor to ensure that any MSDI product they purchase or distribute is approved for use in their specific jurisdiction.

6. Orders, Pricing & Payment

6.1 Order Acceptance

All orders placed through the Website or via our sales channels are subject to acceptance by MSDI. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. An order confirmation email does not constitute acceptance — acceptance occurs only when the Products are shipped.

6.2 Pricing

All prices displayed on the Website are subject to change without notice. Prices are quoted in the currency specified on the Website and do not include applicable taxes, duties, customs fees, or shipping charges unless otherwise stated. Distributor pricing is governed by separate distributor agreements.

6.3 Payment

Payment must be made in full at the time of order unless alternate payment terms have been agreed upon in writing. We accept payment methods as displayed on the Website. All payments are processed through PCI-DSS compliant third-party payment processors. MSDI does not store full credit card numbers.

6.4 Taxes & Customs

You are responsible for all applicable taxes, duties, customs charges, and import fees associated with your order. MSDI is not responsible for delays caused by customs processing in your country.

7. Shipping & Delivery

• Shipping methods, costs, and estimated delivery times are provided during the checkout process or upon request.
• Delivery times are estimates only and are not guaranteed. MSDI is not liable for delays caused by carriers, customs, or events beyond our control.
• Risk of loss and title for Products pass to you upon delivery to the carrier.
• It is your responsibility to inspect Products upon receipt and report any damage or discrepancies within 7 business days of delivery.

8. Returns, Refunds & Warranty

8.1 Returns

Due to the nature of medical devices and strict regulatory requirements, returns are accepted only under the following conditions:

• The Products are unused, unopened, and in their original sealed packaging.
• The return is requested within 30 days of delivery.
• You contact us at marketing@msdi-ltd.com to obtain a Return Merchandise Authorization (RMA) number prior to returning any Products.
• Custom, special-order, or sterile Products that have been opened cannot be returned.

8.2 Refunds

Approved refunds will be processed within 14 business days of receiving the returned Products and confirming they meet the return conditions. Refunds will be issued via the original payment method. Shipping costs are non-refundable unless the return is due to an error by MSDI.

8.3 Product Warranty

MSDI warrants that its Products are free from defects in materials and workmanship under normal use and conditions, in accordance with the applicable product specifications and Instructions for Use. Warranty terms and duration are specified in the documentation accompanying each product. This warranty does not cover damage caused by misuse, improper handling, modification, or failure to follow the IFU.

8.4 Adverse Event Reporting

If you experience or become aware of any adverse event or product complaint related to an MSDI product, you are encouraged to report it immediately to marketing@msdi-ltd.com. MSDI complies with all applicable post-market surveillance and adverse event reporting obligations under applicable medical device regulations.

9. Intellectual Property

9.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, product images, videos, documents, software, and design elements, is the property of MSDI or its licensors and is protected by international copyright, trademark, patent, and other intellectual property laws.

9.2 Trademarks

MSDI, the MSDI logo, and all product names (including but not limited to Alef, Conix, and Til) are trademarks or registered trademarks of MSDI Ltd. You may not use any MSDI trademark without prior written consent, except as expressly permitted in a distributor agreement.

9.3 Limited License

MSDI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for its intended purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any Content without our prior written consent.

9.4 User Content

If you submit any content to the Website (e.g., comments, feedback, testimonials), you grant MSDI a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content in connection with our business operations and marketing activities. You represent that you own or have the necessary rights to submit such content.

10. SMS / Text Messaging Terms and Conditions

10.1 Program Name

MSDI Dental Alerts

10.2 Program Description

By opting in to MSDI Dental Alerts, you consent to receive recurring promotional text messages from MSDI Medical Systems and Devices International Ltd. (“MSDI”) at the mobile number you provided. Messages may include product promotions, special offers, new product announcements, trade show invitations, and other marketing communications related to MSDI dental implant products and services.

10.3 Message Frequency

Message frequency varies. You may receive multiple messages per month depending on promotions and campaigns.

10.4 Message and Data Rates

Message and data rates may apply. MSDI is not responsible for any charges your wireless carrier may impose for receiving text messages. Please contact your wireless carrier for details regarding your messaging plan.

10.5 Opt-In / Consent

By providing your mobile phone number and opting in to the MSDI Dental Alerts program, you expressly consent to receive recurring promotional text messages from MSDI. Consent is not a condition of purchase. You may opt in via our website, contact forms, or by texting a designated keyword.

10.6 Opt-Out / How to Stop

You can cancel the SMS service at any time. Text STOP to the number from which you received the message. After sending STOP, you will receive a one-time confirmation message confirming your unsubscription. After this, you will no longer receive promotional text messages from MSDI. If you wish to re-join, you may opt in again through our website or by contacting us.

10.7 Help

For support, text HELP to the number from which you received the message, or contact us at marketing@msdi-ltd.com.

10.8 Privacy

10.9 Supported Carriers

Major US wireless carriers are supported. Carriers are not liable for delayed or undelivered messages.

10.10 Disclaimer

MSDI reserves the right to modify or discontinue the SMS program at any time without notice. MSDI is not liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator.

11. WhatsApp & Social Media Messaging

MSDI may also communicate with you via WhatsApp (through the WhatsApp Business platform), Facebook Messenger, Instagram DM, or other social media messaging channels. By opting in to receive messages through these channels:

• You consent to receive marketing and informational messages from MSDI.
• You may opt out at any time by replying STOP, using the platform’s block/unsubscribe feature, or contacting us at marketing@msdi-ltd.com.
• These channels are operated by third-party platforms (Meta, etc.) and are subject to their own terms of service and privacy policies in addition to ours.
• We will not share your WhatsApp number, social media contact information, or messaging opt-in data with third parties for their own marketing purposes.
• Consent is not a condition of purchase.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• MSDI, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, purchase or use of Products, or reliance on any content or information provided on the Website.
• MSDI’s total liability for any claim arising under these Terms shall not exceed the amount you paid to MSDI for the specific Product or service giving rise to the claim.
• MSDI is not liable for any clinical outcomes, patient complications, or damages resulting from the use or misuse of our Products by dental professionals.
• MSDI is not liable for any loss or damage resulting from events beyond our reasonable control, including but not limited to natural disasters, wars, strikes, government actions, or disruptions to telecommunications or internet services.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, the above limitations shall apply to the fullest extent permitted by law.

13. Disclaimer of Warranties

The Website and all Content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

MSDI does not warrant that:

• The Website will be uninterrupted, secure, or error-free.
• Any defects will be corrected.
• The Website or its servers are free of viruses or harmful components.
• The Content is complete, accurate, or current at all times.

Product warranties are provided separately as described in Section 8.3.

14. Indemnification

You agree to indemnify, defend, and hold harmless MSDI, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Website or Products.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Any content you submit to the Website.
• Your infringement of any intellectual property or other rights of any third party.

15. Third-Party Links & Content

The Website may contain links to third-party websites, resources, or services that are not owned or controlled by MSDI. We are not responsible for the content, privacy policies, or practices of any third-party websites. Links to third-party sites do not imply endorsement by MSDI. You access third-party sites at your own risk.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law principles.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Haifa, Israel, unless otherwise required by mandatory consumer protection laws in your jurisdiction.

If you are located in the EU/EEA, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18. Waiver

The failure of MSDI to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of MSDI.

19. Entire Agreement

These Terms, together with our Privacy Policy and any separate distributor or purchase agreements, constitute the entire agreement between you and MSDI regarding your use of the Website and supersede all prior agreements, understandings, and communications, whether written or oral.

20. Changes to These Terms

MSDI reserves the right to update or modify these Terms at any time. When we make material changes, we will:

• Post the updated Terms on this page with a revised “Last Updated” date.
• Where required by law, provide notice via email or a prominent notice on the Website.

Your continued use of the Website after any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

MSDI Medical Systems and Devices International Ltd.
Email: marketing@msdi-ltd.com
Address: Derech Haifa 37, Kiryat Ata, Israel
Phone: +972528460950

EU Authorized Representative (GDPR Article 27):
MedNet EC-REP IIb GmbH
Borkstrasse 10, 48163 Münster, Germany